Skedsheet Blog

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No pain, no gain

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Pain 100% sauce by wstryderWe’ve gone through hundreds of software implementations, and there are always challenges – sometimes it’s just time and effort, other times it’s a frustration, and occasionally a failure. 

One of the main reasons that we’re excited about Skedsheet is that we want to eliminate “implementation” altogether by having a software utility that’s easy enough to just get going.  But, it’s still on my mind…frequently.  Any time you decide to change something in your life or business, the process requires effort, and maybe a little pain. 

There are some steps you can take to make sure that when you’re making a change (buying software, using new equipment, changing pricing, or introducing new products), it goes smoothly.

  1. Get everyone on board early.  If your coworkers and employees don’t know what kind of change is coming, they will revolt. The earlier they’re involved in the process, the better.
  2. Be ready to break things.  Making a change to your business means breaking the way you do things today – even if it’s already broken.  This is scary, but it’s necessary because you can’t just add to what you’re already doing – that doesn’t fix things.
  3. Set deadlines.  If you don’t have a deadline for getting software implemented, it’s really easy to put it off another day. Setting hard deadlines and sharing it with your coworkers is a good way to make sure you’re accountable.
  4. Uninterrupted time.  This is probably one of the hardest, especially if you’ve got the responsibility for changing your business and the authority to actually do it… your time is in short supply.
  5. Remember the goal. Every so often you need to take a deep breath and remember why you’re making a change.  It’s to fix the problems you had before or allow you to do something new.

It’s not foolproof, because there are always going to be unexpected problems that come up in a software implementation, but having a little planning and perspective will help.

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Written by Harry Hollander

September 16, 2009 at 8:28 am

Posted in Customer Service

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